Delete account
This page explains how to delete your weshot account and what happens when you do. You don’t need the app for this. weshot is the app of the developer {legalName}.
What happens when you delete?
We delete your account and everything that belongs to it:
- your films with all photos
- the device identifiers and names of the guests of those films
- your sign-in data
We may have to keep invoices and purchases for legal reasons. They are anonymized so that they are no longer linked to you.
When is everything gone?
Your account is locked immediately once we have the request. The data is permanently deleted within 24 hours. After that, nothing can be restored. You receive a confirmation by email.
Until the final deletion you can cancel it: sign in to weshot and choose “Cancel deletion”. Signing in alone doesn’t stop the deletion. As long as this isn’t available in the app and dashboard yet, write to us at hallo@weshot.app.
Films in progress
If a film is still running, its photos are deleted too, even if they haven’t been developed yet. Download what you want to keep beforehand. Also check whether the period for withdrawal or a refund is still running for a purchase. How that works is explained in Help.
How to delete your account
In the app
In the weshot app, open the account screen and choose “Delete account”. This function arrives with phase 2.
In the dashboard
Sign in to the dashboard and delete your account in the account settings. This also arrives with phase 2.
By email, without the app
Until the options above are available, and whenever you don’t have the app, write to hallo@weshot.app:
- Subject: “Delete account”
- In the message: the email address you use to sign in to weshot
- If you signed in with Apple: Apple’s private relay address, if you know it
Please write from the address you signed in with. That way we can be sure the request comes from you.
Are you only a guest?
As a guest you don’t have an account. You can delete your own photos as long as the film exists. If you appear in a photo, use the report form.