Help and contact
Here you find answers to the most common questions. If something is missing, write to us: you find how further down.
What is weshot?
weshot is the disposable camera for your celebration. As the host you create a film, your guests shoot with their phones, and all photos are developed together at a time you choose.
How does a film work?
- You create a film for your occasion and choose a package.
- You share the QR code or the link with your guests.
- Each guest has a limited number of shots. There is no preview, and a photo can’t be deleted.
- At the time you chose, the film is developed. After that, everyone sees the photos.
Do my guests need the app?
No. Guests scan the QR code or open the link and shoot right in their browser. They don’t have to install anything. The link looks like this: weshot.app/j/ and your code. If the app is already on their phone, the film opens there.
What happens when the film is developed?
Until then, guests see no photos, not even their own. You, as the host, see everything. At the time you chose the film is developed, or you develop it earlier by hand. After that, guests can view the photos and, if you allow it, download them.
Where are my photos stored, and for how long?
The photos are stored on servers in the EU. The period starts at the end of the film. On paid packages the photos are kept for 12 months, on the Free package for 30 days. We remind you by email before the period ends, 30 days before deletion on paid packages and 7 days before on the Free package, and you can extend the period. More is in the privacy policy.
I want a photo of me removed
If you appear in a photo and don’t want it to stay there, use “Delete my photo” in the gallery or the report form.
Contact
Write to us at hallo@weshot.app. Please include the name or code of your film and, if it is about a purchase, the email address you bought with. We reply by email.
Refunds
How you get your money back depends on where you bought.
Purchase on the web (weshot.app)
The seller is Paddle. Write to us at hallo@weshot.app and we will start the refund. You receive the credit and the credit note from Paddle.
Purchase in the iOS app
Only Apple can refund purchases made through Apple. We have no access to them. Make the request at reportaproblem.apple.com, sign in with your Apple ID and select the purchase.
Purchase through Google Play
Write to us at hallo@weshot.app. We refund the purchase for you and reply by email.
Our rule
You can withdraw within 14 days. In addition, a refund is planned if fewer than 50 photos were uploaded to your film. Rule subject to legal review.